Northwest Houston
Houston, TX  77084

Tel: 855-771-0562

Unique Users Last 90 Days

Ordering & Returns Policy

Ordering at uses a "Shopping Cart" system that operates the same way a shopping cart does in a retail store: You may place items in and remove them from the cart at any time. An "Add to Cart" button appears beside each item throughout the online store. Just click the button to add an item to your cart!






For complete details on coupons and other promotional offers offered on, click here.






You will find the stock status of each item clearly displayed on In addition to processing times, shipping timeframes range from 24 hours for In-Stock items to two to four weeks for special order items. Advance Order items (Pre-Orders) are shipped when they are released by the publisher. Advance Order items will not delay the rest of your order.


We may discover that an item in your order is no longer available or that it will be out of stock for an extended period of time. At that point, we'll ship the balance of your order and ask you to reorder the out of stock item in the future. This will not increase your shipping charges.





Sales tax is collected on orders shipped to the following states: Alabama (AL), Arizona (AZ), Arkansas (AR), Colorado (CO), Connecticut (CT), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), Nebraska (NE), Nevada (NV), New Jersey (NJ), New York (NY), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Texas (TX), Tennessee (TN), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), Washington D.C. (DC), West Virginia (WV), Wisconsin (WI) and Wyoming (WY).


Sales tax is applied to any membership auto renewals in states where required.


Sales tax will be applied to the entire order, possibly including shipping and handling and/or gift wrap fees, where applicable. Tax calculations are based on the destination address and may include city, county, and state charges.


When you place an order, an estimated sales tax amount will be displayed. The exact sales tax will not be calculated and charged until your order is processed to ship. Because tax laws may change between the time your order is placed and when your order is charged and shipped, it is possible the tax amount will increase or decrease.


Tax-Exempt Orders

Tax-exempt orders Schools, libraries, churches, government, and non-profit agencies, and other tax-exempt organizations can easily place a tax-exempt order by contacting the Administration Department at 713-254-6872, Monday through Friday from 8:00 AM to 5:00 PM CST. You'll be required to either fax your tax exempt certificate to 281-550-8669 or email a copy of it to

Click here to download the Certificate of Exemption form in PDF format.


As of October 25, 2013, all tax-exempt records have been updated. Therefore, you may be asked to resubmit your certificate for verification purposes. Once verification has been made, your account will be set to allow tax-exempt purchases.


 accepts Visa, MasterCard, American Express, and Discover. You also have the option of using PayPal as your payment method. At the final step of the checkout process, simply select PayPal as your payment method. Once you click "Submit This Order," you'll be redirected to the PayPal site to complete your transaction.

 takes your security very seriously. We process orders with an SSL Secure Commerce Server, which utilizes military-grade encryption to protect your credit card information. All credit card information is encoded with strong encryption before storage. 


 guarantees your satisfaction and offers you returns via mail within 30 days of order receipt on most items*.


Note: Customers who check out using the Guest option will need to contact our Client Services department at for returns.


To return an item for any reason within 30 days of order receipt:

  • Email our Customer Service department at

  • Include the following details:


Subject: Return authorization needed 
Body of email: Order ID number 
Reason for return 
Item(s) you are returning


A return authorization number and return label will be emailed to you within 48 hours. 

Once your return authorization number is received:

  • Pack the item(s) that you are returning to us securely.

  • Be sure to apply adequate postage.

  • We are not responsible for the item until it arrives at our facility, please save your tracking information so you can follow up with the vendor you shipped with.

We will issue your credit within 48 hours of receiving your return, if applicable. 


All returns and billing questions must be resolved within 30 days of order receipt.


Items returned will be refunded to the credit card used. If you used a gift card to make your purchase, credit will be issued back to the gift card.


Please note that shipping and handling charges are non-refundable.


A 10% re-stocking fee may be applied to large or special orders.


*Does not apply to items purchased from the Unique & Used Marketplace. See Return Policy for Unique & Used Marketplace items below.

*We cannot accept returns of products marked "non-returnable".









Click "My Account" from the top of any page, then enter your email address and password. You'll see the order history and status of your recent orders.






Items marked as "non-returnable" are provided to us via a third-party vendor that does not allow product returns. Therefore, we are unable to accept any customer returns of such items or issue any refunds. Please review your purchase of this item as all sales of non-returnable items are final.






Unique & Used Marketplace books come from different sellers throughout our network. Each book has a description that was provided by the seller, so you will find variations in how each book is described.


Below are some of the common abbreviations and terms you may find, along with a general guide to various condition ratings, and information on returning items from the Marketplace.


Keep in mind that each book is unique and the individual characteristics and conditions will vary.


Promotional Offers
Item Availability
Sales Tax
Credit Card Security
Payment Options
Return Policy
Check Order Status
Non-refundable Items
Unique & Used Marketplace
Payment Methods

Credit / Debit Cards


Offline Payments